Leave us a message




Point 1


The logo PRONTOTELA identifies the sales channel e-commerce (online store), abrasives, tools and products in general for working marble, granite and stone (natural and synthetic), SHOP DIGITALE SRL sole shareholder company with its registered office in Rome, Via Nocera Umbra, 166 00181 Rome, described below SHOP DIGITALE.

A - The name of the site is www.prontotela.com

B - The prontotela.com site specializes in selling professional products of the best national and international brands

C - The brands of the products displayed on the website www.prontotela.com are covered by copyright and are the exclusive property of the companies that own the brands.

D - The images of the products displayed on the site www.prontotela.com, with the exception of those marked by their own brand, automation, single and processing steps have been performed and maintained by SHOP DIGITAL which owns and protects all rights. It also prohibits the reproduction and distribution in whole or in part, by flyers, brochures, promotional offers or trade, published by names or marks other SHOP DIGITAL, they can forviare potential buyers in the moment of formalization of a possible negotiation.
SHOP DIGITAL is a registered trademark. All rights reserved.

E - The site is developed in two languages: Italian and English.

F - In top menu, the site hosts MOLDEX category, with all the listed products Moldex-Metric AG & Co. KG, referenze company worldwide in the filed of respiratory and hearing protection.

G - The site also offers some articles for prevention and personal protection, concerning the latest world health emergency, known as COVID-19

Point 2


All prices on our website are NET, not inclusive of VAT rate, transportation costs, customs duties and taxes and / or other fees and charges.

In the case of delivery abroad, customs duties and related taxes may be required depending on the regulations in force from time to time. In this case, the customer must pay the customs duties and taxes (in addition to VAT) provided for in the respective importing country. The customer must inquire with the competent authorities of the respective country of importation on the provisions in force in that country, and must have all the required documentation.


The goods intended for export to non-EU countries are understood to be sold net of customs duties and all ancillary charges applied by the country of destination and charged to the buyer.

In some countries DHL reserves the right to entrust customs clearance and. the relative payment of duties, to local brokers indicated and chosen by the same buyer at the request of DHL, or in the absence, chosen directly by DHL.

It is common in some countries for government authorities to intervene directly through their own officials, in carrying out all customs procedures and paying the required duties, requesting the recipient customer additional documentation in addition to the conventional ones, in addition to charges and ancillary costs of storage and storage of goods for any days of delay in the fulfillment of certain practices.

In such circumstances SHOP DIGITALE SRL is not responsible for delays in the delivery of the goods or for the increase of further unforeseen expenses.

For this reason, we invite you to consult one of our representatives during the purchase phase, who will indicate in advance the foreign countries that could adopt these procedures.

Point 3


All purchases are intended solely online. The purchaser will only use the tracks and the indications provided by e-commerce site www.prontotela.com

Point 4


It is intended solely, in the following modes:

CASH ON DELIVERY encoded BS38 ( Only customers ITALIAN )

BANK TRANSFER ( available only in Italy )


IBAN: IT 86 E 062300 5107 0000 56898485
checking account reference: 56898485

If paying by bank transfer, the sending of the order will only take place when the actual crediting to the account of reference, which must take place within 8 working days from the date of acceptance, after which the 'order is deemed automatically canceled. The purpose of the bank transfer must include the identifier of the order which is issued in the confirmation of order.


Only customers ITALIAN, and / hour delivery in Italian territory only currency € EUR
(In case of purchase on delivery it is applied to the total order an additional contribution of € 8.50)
You can pay in CASH only orders for amounts of less than € 1,000.00
You can pay by BANK DRAFT transfer orders for amounts of less than € 3,000.00.


In the case of purchase with payment by CREDIT CARD, transactions will take place through the circuit PAYPAL.
Together with the completion of the online transaction, the bank reference shall authorize only the amount of your purchase. The credit cards accepted are all those leaning to VISA, MASTERCARD and AMERICAN EXPRESS
SHOP DIGITALE, reserves the right to ask the customer additional information or sending copies of documents proving the ownership of the paper used. In the absence of the required documentation, SHOP DIGITALE SRL sole shareholder company, we reserve the right to refuse the order. In the case of purchase by credit card american express controls related to this circuit may delay the normal timing of shipment of goods ordered.
For a complete and accurate information, we remind all customers that want to use the credit card for AMERICAN EXPRESS their payments, that the address of destination of goods, must correspond to the one declared by the card; otherwise you need to contact the call center for AMERICAN EXPRESS allow shipments to different addresses


In case of cancellation, either by the customer, both in the case of rejection of SHOP DIGITALE, the same will require the same, the cancellation of the transaction and release the amount involved.
The cancellation is possible until the moment in which the same is not yet in stock preparation. STATUS order is clearly visible in the "ORDER STATUS" and is no longer voidable if the indication "PREPARATION IN PROGRESS".


24 days


The timing of release for certain types of cards, depend exclusively on the banking system and can be up to their natural expiry date (24 days from the date of authorization).
The annulment of the transaction, in no event SHOP DIGITALE, can be held liable for any damages, direct or indirect, caused by delay in the mandate to release the amount committed by the banking system.

C 4) DEBIT TRANSACTION credit card

The amount for the goods processed will be charged to the credit card of the customer at the time of the actual fulfillment of the goods ordered.
In the event that the customer's order is still open more than 23 days from the date of submission, SHOP DIGITALE, checks, however to charge the credit card of the customer of the amount attributable to his own though in advance of delivery of the material goods, in order to avoid the expiration of authorization of the transaction (24 days).
In no sequence of process SHOP DIGITALE is able to acquire information relating to credit card customers. No archive of SHOP DIGITALE, contains, retains such data. In no case, therefore, SHOP DIGITALE can be held responsible for any fraudulent use of credit cards by a third party upon payment for products purchased on www.prontotela.com

Point 5

DELIVERY OF GOODS (art.61 Consumer Code )

The delivery of goods will be within 30 days, subject to any additional time that will be communicated to the customer by e-mail; if the customer will communicate the will not opt for any further waiting, SHOP DIGITALE will immediately refund the amount received, the same method of payment used by the customer when ordering.

Point 6


In accordance with the provisions of the Consumer Code, as amended by Decree nr.21 / 2014, the end of the RIGHT OF WITHDRAWAL is 14 days from the date when the customer (consumer) will acquire the physical possession of the property.

The right of withdrawal may be exercised ONLY in relation to sales contracts concluded at a distance between CONSUMER and PROFESSIONAL and only the first against the second, and not vice versa.

For CONSUMER means the PERSON acting for purposes unrelated to his business or professional activity (art. 1469 bis CC) and as such is registered in advance phase SITE purchase.
Essentially, companies and professionals with a VAT can not claim the right of withdrawal for purchases made in that capacity.

The customer who wishes to exercise the right of withdrawal will have to use the form inserted in your PERSONAL AREA / withdrawal using the following procedure:

1 Go to the site http://www.prontotela.com

2 Click at the top of LOGIN

3 Enter your username and password (they were created during the first purchase)

4 Carried authentication, enter the account (otherwise just click the My Account at the top). Go HISTORICAL AND DETAILS OF ORDERS.

5 Click the button next to the order for which you wish to withdraw (return goods), the item details.

6 Check the items you wish to return, and indicate the motivation in the text box below.

7 Compiled all, click MAKE A NOTE OF RETURN.

8 Now in its panel MY ACCOUNT, in MY RETURN OF PRODUCTS, it appears made just filled out where you can see the STATE OF THE PACKAGE.

9 Once it is confirmed by SHOP DIGITALE appear pdf available module (RMA) that will printed in duplicate and placed inside the package to be returned, and the outside of the neck / s

To complete the practice of withdrawal, the CUSTOMER may enter in your PERSONAL AREA and expedite proceedings to demand the withdrawal of the goods by the courier trusted SHOP DIGITALE.
It remains the customer's right to entrust the goods to another courier of his choice; They exclude ITALIAN POST. In both cases, the shipping costs for the return of the goods at the warehouses of SHOP DIGITALE will be charged to the customer.
The goods must be carefully packed and each package, as well as one copy of the RMA form, must include the full address of the addressee as described below:

sole shareholder company

the shipment of the goods to make must be made no later than 14 days after the date on which the customer has informed SHOP DIGITALE decision to withdraw from the purchase contract.
SHOP DIGITALE, in accordance with article 56 of Legislative Decree nr.21 / 2014, when satisfied that the conditions of withdrawal, the customer will reimburse the cost of the product within 14 days of receipt of notice of withdrawal , subject to the right to withhold the reimbursement until the date of return of the product at its stores, or until the date on which the customer will send 'evidence of the actual shipping and delivery of goods to the carrier.
Reimbursement, also including transport costs original (still excluding the costs of returning the goods) will take place 'in the same modalita'usate by the customer for the purchase, no later than 30 days from the date on which the seller and' came dell'esercizione aware of the right of withdrawal by the customer.

Point 7


The right of withdrawal is subject to the following conditions and mandatory:

1 The client can exercise the right of withdrawal exclusively related to the product as received: you can not exercise the right of withdrawal only on a part of the product.

2 the product purchased must be returned in its original packaging, complete with all the accessories, and documentation.

3 the product must be returned in perfect condition; We will not be accepted products that show signs of damage, wear, dirt or neglect.

4 the returned product must bear the same serial number on the invoice, if any. In case, the serial number was different, the withdrawal will not be accepted and the product will be again made available to the customer, without any financial reimbursement by SHOP DIGITALE against him

5 in case the customer decides to return the goods via a courier of their choice, or trust, the costs for the return of the product is the responsibility of the customer, up to the moment SHOP DIGITALE acknowledge receiving the product

6 if the product suffers damage during re-entry at the warehouses of SHOP DIGITALE, it will be the same to communicate this to the customer to allow him to take action against the carrier of his choice and to obtain reimbursement of the value of the property, if this is ensured. SHOP DIGITALE, will also choose between customer product damage, canceling the withdrawal.

7 the right to cancel if the customer returns the object to SHOP DIGITALE within 14 days from the date on which announced the termination. The right of withdrawal also in the event of substantial defects of the returned product (lack inner packaging, documentation, original packaging, no additional elements or accessories of the product); in all cases of deprivation of the right of withdrawal, SHOP DIGITALE, put the product to the customer canceling the withdrawal

Point 8


For defective goods, it is intended solely GOODS FAULTY ORIGIN; The customer found the defect will report it within 3 days of receipt of the goods at SHOP DIGITALE via email to the following address:


SHOP DIGITALE respond to the customer and if there is a response to the reports of the same, will activate a practice of hospitalization, indicating the procedure to the customer (shipping methods) for a possible replacement and / or warranty repair of the goods.

On receiving the goods SHOP DIGITALE, ascertained the nature of the problem, it must inform the customer what was found (STEP 1) providing for the warranty repair and / or replacement is the commodity; or if unable to fulfill this, to reimburse a corresponding amount paid for the purchase of the goods, not included the cost of transport for the return of the goods and / or all other charges (shipping and customs duties) incurred (PHASE 2) .

Point 9


It is always recommended to follow the instructions set out on the following SITE about the proper use of the items. MISUSE The use and / or different to the notes will invalidate the warranty of the product itself, can cause damage to the operator.
Improper use and / or other of the items listed on the following SITE not justify a possible defect of the goods, leading the charge for the costs of testing and assessment of the misuse of Article made by the parent company or of professionals selected from SHOP DIGITALE.

Point 10


Rules major debit / exemption:


Point 11


Within 2 days of receiving the goods the buyer, it will communicate only via email to SHOP DIGITALE, discrepancies and / or omissions regarding the goods received (for packing INTACT). SHOP DIGITALE verify the information supplied, and if found will the restoration of the missing goods or replacement of material ACCORDANCE received.
IMPORTANT: if a fault of tampering on the package, the damage on the same, or items missing, write on the INVOICE and the consignment courier "SUBJECT TO ANY" describing exactly what you found, and then affix your signature : attention, not simply write only "SUBJECT" !!!

Point 12


Trading partner is DHL; service: DHL EXPRESS Time Definite

Point 13


Jurisdiction ROME ITALY

Point 14



Point 15


PRIVACY OF PERSONAL DATA (LEGISLATIVE DECREE 196 OF 30/06/2003 Code regarding the protection of personal data)
We inform you that SHOP DIGITALE SRL sole shareholder company is the personal data of customers, suppliers, employees, visitors of its SITE and / or of persons who have voluntarily provided directly by phone, fax, email, chat, with their personal information.

(LEGISLATIVE DECREE 196 OF 30/06/2003 Code regarding the protection of personal data)


1. This consolidated statute, hereinafter referred to as "code", ensures that the processing of personal data will be respect for human rights and fundamental freedoms, and dignity, with particular reference to privacy, personal identity and the right to protection of personal data.

2. The processing of personal data is regulated by affording a high level of protection of the rights and freedoms referred to in paragraph 1 in accordance with the principles of simplification, harmonization and effectiveness of the mechanisms for their exercise by those concerned, as well as for the 'fulfillment of obligations on the part of data controllers.


1. You have the right to obtain confirmation of the existence of personal data concerning him, even if not yet registered, and their communication in intelligible form.

2. You have the right to be informed: a) origin of personal data; b) the purposes and methods of treatment; c) the logic applied in case of treatment with electronic instruments; d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2; e) subjects or categories of persons to whom the data may be communicated or who can learn about them as appointed representative in the State, managers or agents.

3. You have the right to: a) updating, rectification or, when interested, integration of data; b) the cancellation, anonymization or blocking of data processed unlawfully, including data that need not be kept for the purposes for which the data were collected or subsequently processed; c) confirmation that the operations in letters a) and b) have been notified, also as regards their content, of those to whom the data were communicated or disclosed, except if this requirement impossible or involves a manifestly disproportionate to the protected right.

4. You have the right to object, in whole or in part: a) for legitimate reasons to the processing of personal data, pertinent for collection purposes; b) to the processing of personal data for purposes of sending advertising materials or direct sales or for carrying out market research or commercial communication.


1. Personal data undergoing processing shall be: a) processed lawfully and fairly; b) collected and recorded for specific, explicit and legitimate purposes and used in other processing operations in terms compatible with those purposes; c) accurate and, where necessary, updated; d) adequate, relevant and not excessive for the purposes for which they were collected or subsequently processed; e) kept in a form which permits identification of data for a period of time no longer than necessary for the purposes for which they were collected and subsequently processed.

2. Personal data processed in violation of the regulations governing the processing of personal data can not be used.


The computer systems and software procedures used to operate this website acquire, during their normal esericzio, some data whose transmission is implicit in the normal communication protocols INTERNET. This information is not collected to be associated with identified, but which by their very nature could, through associations and processing with data held by third parties, to identify users.
This category of data includes IP addresses, the URI of the requested resources, time of request, the method used to submit the request to the SERVER and other details relating to the communication protocol, operating system, and all 'computing environment user. These data are used only to obtain anonymous statistical information about the site and to check its correct functioning. The data could be used to ascertain responsibility in case of computer crimes against the site.

sole shareholder company